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June 4, 2015

Guardian readers’ editor ponders crowdsourcing solution on how to deal with 30,000 complaints a year

By William Turvill

The Guardian readers’ editor has revealed that he received 29,551 in the year to March, an increase of 3,000 on the year before. (Picture: Reuters)

In his latest blog, Chris Elliott said that over the same period the newspaper has published 1,022 corrections and the website 2,604.

Elliott told readers that he would like to “improve” on the complaints process but suggested this should not be done by growing his office, and asked whether crowdsourcing could be the answer.

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