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June 3, 2008

Students as customers?

By Richard Orange

Should students who enroll on university journalism courses be treated any differently to delegates who sign up for training conferences and events?

In the higher and further education sector, there is no tradition of a direct contractual relationship between teacher and learner. Rather, the ‘deal’is between student and institution. Colleges run lectures, seminars and workshops, and reward those who complete courses with qualifications.

The teacher’s contract is with their employer. The tutor is responsible for delivering the syllabus, and assessing the student’s work. The college has a contract with the student to run the course as advertised.

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